The project to develop an electronic portal for the Office of the Governor aims to bring about a qualitative leap in the provision of government services through the establishment of a comprehensive digital platform. This platform primarily focuses on enhancing beneficiary satisfaction and improving their electronic experience. Through it, citizens and residents will be able to easily and quickly access a range of government services and information specific to the governorate.
This project is part of the broader digital transformation that the Sultanate of Oman aspires to achieve, aligning with Oman Vision 2040, which emphasizes building a sustainable economy and a knowledge-based society that relies on innovation and technology.
Survey Objectives
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Strengthen effective communication between the governorate and the local community to understand their e-service needs. |
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Engage citizens and investors in the development of the portal through a comprehensive survey covering all technical and interactive aspects. |
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Improve the quality of digital services by analyzing feedback and incorporating ideas into future development stages. |
Survey Focus Areas
The survey covers several key areas related to the user experience and services provided through the portal, including:
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User Experience: Assessing satisfaction with the ease of accessing digital services through the governorate’s portal. |
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Current and Required Services: Gathering feedback on existing e-services and what should be added to meet user needs. |
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Security and Privacy: Collecting feedback on user confidence in information security and the protection of personal data. |
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Innovation and Improvement: Exploring new and innovative ideas for improving the portal and delivering better services. |
Suggestions for Improvement
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Enhanced performance: By providing a smooth, easy-to-access user experience with quick service delivery. |
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Increased engagement: Attracting more users to benefit from government digital services. |
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Improved user satisfaction: Meeting user needs in line with their expectations will increase overall satisfaction with e-services. |
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Achieving the highest security standards: Enhancing information security and privacy will increase user trust in the portal. |
